If you ever feel the need to return or exchange something you purchased from A Touch of Wellness, we want to make the process simple and easy for you.

Due to the personal and perishable nature of our products, we accept returns of unopened items within 14 days of delivery.

If your item arrives damaged, defective, or causes an unexpected reaction, please contact us within five days of use so we can make things right for you.

For hygiene and safety reasons, used or opened products are not eligible for return.

Gift Cards

Gift cards are not refundable or redeemable for cash or cash equivalents. They come with no expiration date, so the full balance is there to enjoy whenever the time is right.

If you return an item you bought with a gift card, we will refund it to a new gift card, as described above.

If a gift card email hasn’t arrived, please check your spam folder first, then contact us at hello@shop.atouchofwellness.com and we’ll help you sort it out.

Return Options

If the product is undamaged, unopened and unused, we will issue a refund for the full cost of the item/s. This does not include the original shipping fees, if any.

If products are opened or partially used, we may issue a credit coupon equal to the cost of the item/s to be used on our site for another purchase. This does not include shipping fees.

We do not accept returns or issue refunds/credit coupons for completely empty bottles, jars or packages.

How to Return a Purchased Item

Follow the steps in our return portal.

Repackage the item/s and take the package to any Post Office (USPS). Obtain proof of postage, with a tracking number. USPS includes free tracking with most standard, domestic shipping services.

If we do not receive your package and you have no tracking number, we cannot process your return.

You may also return your item/s to A Touch of Wellness in person if you are in the local area. Please email hello@shop.atouchofwellness.com or call/text 727-265-0909 to make arrangements.

Address for Returns

A Touch of Wellness, 12360 66^th St., Suite B2, Largo, Florida 33773

Shipping Cost for the Returned Item/s

The shipping cost for the returned item/s is paid by you. However, if you are returning damaged or incorrect items, we will compensate you for the cost of shipping them back to us.

Returning a Damaged Item

Things sometimes don’t work out the way we planned, even when we do our best. If you received a damaged item, please contact us through our return portal. We’ll get this sorted out for you.

Received an Incorrect Item?

Oops. We apologize in advance if this ever happens. We are very detail conscious, but we’re also human.

If an item you received isn’t what you ordered, please contact us through our return portal. We’ll get the correct item to you if it is in stock.

What Happens After a Return?

If a returned item is not in original, unopened and unused condition and we are unable to put it back into stock, we will not be able to accept your return for refund but may issue a Gift Card you can use on our site for another purchase.

If a returned item is intact, you will normally receive your refund within 10 business days of our posting it, depending on the payment method you used for purchasing the item.

We will remit the refund to the credit/debit card you used to make your purchase.
If you used a Gift Card, we will provide you with a new Gift Card for the value of the one you used.

Late or Missing Refund

If you haven’t received a refund within 10 business days of our posting, first check your bank account again.

Then contact your payment method company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@shop.atouchofwellness.com with your order number.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

I hope you never need to return anything to us, but if you do, we’ll do our best to make it right and fair for you. Brenda

Return and Refund Policy